About Us
Our Business
Singletrack Bikes was established in 2007 by David Macmillan & Wendy Hutchison.
Our online business has grown rapidly since it commenced trading and continues to shape the future of Singletrack Bikes.
We also operate a bicycle repair service in the Midlothian area. Please feel free to contact us for more details on this, or to make an appointment for a repair.
It really is worth adding yourself to our mailing list for one off special offers and discount codes.
Bikes are our passion
The staff at Singletrack Bikes are mostly cyclists and know how important it is for you to get out on your bike. For some people, cycling is a means of commuting to work, whereas others blow the cobwebs away at the weekends, by getting out on muddy (or dusty!) trails in the mountains. Whatever category you fall into, we can meet your cycling needs. We have a wide range of products available at competitive prices, as well as experienced sales advisers, who can assist those who may not know exactly what they are looking for.
All our legal terms & conditions are on the 'Terms' tab in the navigation bar at the top which you should read. Below we have highlighted some reasons why you should shop with us:
Ordering
Shopping with us is fast and easy through our secure checkout only taking the required details to process an order. When you get to the card payment screen you will notice the url in your address bar will change to https:// which shows that the webpage is on a secure server. Depending on the value of your order you have 3 choices of payment.
- Pay Pal (for orders under £25)
- Card (credit or debit on all orders)
- Monthly Payments (for orders over £500)
All orders over £10 to the UK are free of charge. Orders under this value are charged at £1.99. We use Royal Mail unless the goods are too big or heavy to send using this method, in which case we will use courier company APC Overnight and email you a tracking number on dispatch of your order.
We aim to deliver In Stock orders within 2-4 days, or Available to Order items within 3-6 days. Once you place your order you will receive an order number from us via email, and if for some reason there is any kind of delay we will let you know right away.
Returns
If you are not happy with your purchase, or it is the wrong size, you can return it for a full refund or exchange as long as it has not been used. If you are returning a product because it is faulty then we will refund your postage costs if you provide us with a receipt. To arrange a return, simply reply to your order confirmation email to enable us to find your details quickly.
Security
Payments are all made over a secure connection on our website through a gateway provider. Your card details are not visible at any stage, as they are encryted and hidden from view. With regards to your personal data, we only use this to process your order and do not pass such information to third parties.
The Boring Stuff
The partnership VAT number is GB89 813 5868. Singletrack Bikes also has a dormant company registered with companies house named Singletrack Bikes Ltd with company number SC322779.
