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About Singletrack Bikes
Firstly, Welcome to the Singletrack Bikes website. Our busy little shop in Galashiels is run by cyclists for fellow cyclists. We all have several bikes each because one just isn't enough. From road riding to downhill mountain biking, recreational and competition, we are passionate about what we do. Our shop is an extention of that passion and we enjoy sharing the whole life style with everybody we meet.
Singletrack Bikes fully equipped workshop will carry out emergency repairs while you drink a nice real coffee, and we take bookings for larger jobs with a fast turnaround time. If we have all available parts in stock you can expect to pick your bike up within a day of the job booking.
Contact Details
Singletrack Bikes
81 High Street
Galashiels
Scottish Borders
TD1 1RZ
01896 758327
info@singletrackbikes.co.uk
Opening Hours
Monday to Saturday: 9am - 5pm
Sunday: Gone cycling
Directions & Parking
If you follow the one way system around Galashiels you can't miss us. Once you pass Bank Street Gardens you are onto the High Street. Singletrack Bikes is on the left after Iceland next door to The Foundry, and opposite Weatherspoons. Free parking is available right in front of the shop but is limited to just a few spaces without yellow lines. If your out of luck there then you can park in the High Street car park by turning left immediately after the Iceland store.
The following towns are within easy reach, and for directions to us from each one click on the town: Melrose, Earlston, Stow, St.Boswells, Newtown St. Boswells, Lauder, Clovenfords, Caddonfoot, Hawick, Kelso, Jedburgh, Walkerburn, Innerleithen, Glentress, and Peebles.
Terms & Conditions
Pricing Policy
We operate a price match promise. If you see a bike or an item elsewhere at a cheaper price we promise to try and match or better that price if we can. Email, phone, or visit us in store to discuss price matching.
Postage & Delivery
All orders to UK mainland are FREE of charge mostly using Royal Mail 1st Class postage with no signature required on delivery so some items will just got through your letterbox. Large items such as bikes will usually be sent using Parcel Force or DHL and may take a day or two longer to arrive. We aim to dispatch all in stock orders placed before 3pm during any working day. Orders placed at the weekend that are in stock are sent on Monday.
Payment
Singletrack Bikes accept the vast majority of credit & debit cards. At our express checkout you will be asked to enter the delivery details and then the card details including the address where the card is registered. We can also take payments and orders over the phone if you have any problems with the website or prefer to deal this way.
Stock
Every single product on Singletrack Bikes gives you its availability status so you can be sure that we will meet your expectations. For items not in our showroom we aim to dispatch within 2-5 working days, unless there is a problem then we will contact you right away. If your order is going to take longer than our targer dispatch time then we will give you the option to either cancel the order or wait until its estimated time of arrival.
Returns
Here at Singletrack Bikes we conform to selling standards by offering a flexible 30 day returns policy. Read the following prior to sending any item back so that you are familiar with the process.
Please inspect your purchase before first use or removing tags, etc. We will of course correct any mistake that we make in our online descriptions or images and accept your return as sold incorrectly. Our mistake, our responsibility!
If you must return something please contact us first though because this way ensure's that we can deal with your return quicker since we will know what to do with it as soon as it comes back. Not only that, sometimes a problem can be easily solved by sending a missing or spare part.
In the case of a warranty it is our obligation to help you therefore manufacturers warranties apply to everything that we sell unless otherwise stated.
Any goods returned for reasons other than warranty claims must be sent back within 7 days of receipt and still be in the same condition that it arrived with you.
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