Covid 19 Delivery Information
Sunday 10 May 2020 Filed in: delivery information
Orders are taking longer to process and deliver due to the challenges we face with the Covid-19 pandemic.
Most orders will arrive within 5 working days, or longer depending on your chosen delivery option. If you choose DPD we will prioritise your order and will try our best to get your order delivered to you within 5 working days. The estimated timescale for delivery using the standard Royal Mail 2nd class option is between 5 to 10 working days.
Please note that if the item is advertised as coming from the supplier first then delays beyond 5 working days are possible and completely beyond our control.
We appreciate you would like your item as quickly as possible, but before chasing an order please help us work more efficiently by ensuring you have waited until after the estimated time for delivery.
In order to provide the best customer service possible we have to prioritise emails from customers who need to change order details, or have a problem with an order.
Our phone lines are temporarily closed to allow us to work more efficiently and get your orders out the door. We are aiming to respond to emails the same day or in the evenings.
Thank you for your patience and understanding during these strange times. Stay safe and stay positive!
Tags: delivery information,
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