About Us

Our Business

Singletrack Bikes was established in 2007 by David Macmillan & Wendy Hutchison and is based in Dunfermline, Fife.

Our bike shop in Dunfermline has just a small selection of the stock available on this website, so if visiting for something specific you have seen on this site please contact us before visiting so we can make sure your trip is worthwhile.

It really is worth adding yourself to our mailing list for one off special offers and discount codes.



Bikes are our passion

The staff at Singletrack Bikes are mostly cyclists and know how important it is for you to get out on your bike. For some people, cycling is a means of commuting to work, whereas others blow the cobwebs away at the weekends, by getting out on muddy (or dusty!) trails in the mountains. Whatever category you fall into, we can meet your cycling needs. We have a wide range of products available at competitive prices, as well as experienced sales advisers, who can assist those who may not know exactly what they are looking for.

All our legal terms & conditions are on the 'Terms' tab in the navigation bar at the top which you should read. Below we have highlighted some reasons why you should shop with us:

Ordering

Shopping with us is fast and easy through our secure checkout only taking the required details to process an order. When you get to the card payment screen you will notice the url in your address bar will change to https:// which shows that the webpage is on a secure server.

Delivery

All orders over £20 to the UK are free of charge. Orders under this value are charged at £2.49. We use Royal Mail unless the goods are too big or heavy to send using this method, in which case we will use a courier company and email you the details of the courier and a tracking number on dispatch of your order. You can also upgrade the delivery options at checkout to a faster delivery service.

All orders should be dispatched within a maximum of 5 working days. If there is going to be a delay for any reason then we will do our best to let you know.

Returns

If you are not happy with your purchase, or it is the wrong size, you can return it for a full refund or exchange as long as it has not been used. If you are returning a product because it is faulty then we will refund your postage costs if you provide us with a receipt. To arrange a return, simply reply to your order confirmation email to enable us to find your details quickly.

Security

Payments are all made over a secure connection on our website through a gateway provider. Your card details are not visible at any stage, as they are encryted and hidden from view. With regards to your personal data, we only use this to process your order and do not pass such information to third parties.

The Boring Stuff

The partnership VAT number is GB89 813 5868. Singletrack Bikes also has a dormant company registered with companies house named Singletrack Bikes Ltd with company number SC322779.
     
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