Got a question? Before filling in the form below or calling, you may find the answer to your query below.

Returns & Warranty

If you are sending an item back to swap for another size, it may be better to reorder the size you require and return the original item for a refund, as this way it will be much faster and won't go out of stock while waiting on your return being processed.

If you need to return an item to us for any reason there is no need to contact us first. Please see our returns page for details on how to return your items.

My Order

If your delivery was being made using a tracked service, your dispatch email will give you the details of postage type. You can track and trace your email from the courier's website.

If your order was being delivered within the UK using a standard service, we would ask that you allow 7 days from the date of dispatch for your order to arrive. If 7 days have passed, please contact us.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery.

Direct Email (just fill in the form and send!)

Postal Address
Singletrack Bikes
Unit 6/31 Allan Crescent
KY11 4HE
01383 733219
Opening Times
9:00am - 5:30pm Tuesday
9:00am - 5:30pm Wednesday
9:00am - 5:30pm Thursday
9:00am - 5:00pm Friday
10:00am - 4:00pm Saturday
Closed Sunday
Closed Monday (Web orders still processed)

HOLIDAY INFORMATION (web orders unaffected)
Please note the Dunfermline shop will be closed on Saturday 22nd of April for 1 day.

The Dunfermline shop will be closed from Thursday the 11th of May until Tuesday the 23rd of May. Internet orders will continue to be dispatched from our Bonnyrigg logistics centre during this time.

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