Contact Us

Phone lines temporarily closed to allow us to get through the work. Please email instead and we'll try to respond either in the afternoon or evening.

Covid-19 Delivery Information: Please note that I am busier than usual and work by myself. I'm aiming to deliver orders within 5 working days but delays beyond this are possible. Please bear this in mind before placing your order. I'm also inundated with emails which means less time packing orders. Please bear this in mind and only email if you really need to. Royal Mail are also experiencing disruption with their deliveries while DPD are still delivering quickly. Thank you for your patience during these strange times. I'm working flat out to deliver a service to you. Stay safe and positive!

Got a question? Before filling in the form below or calling, you may find the answer to your query below.

Order tracking

You can track the status of your order with us using the link in your order confirmation email. If you have any concerns about the delivery time being later than originally quoted please get in touch.

Returns & Warranty

If you are sending an item back to swap for another size, it may be better to reorder the size you require and return the original item for a refund, as this way it will be much faster and won't go out of stock while waiting on your return being processed.

If you need to return an item to us for any reason there is no need to contact us first. Please see our returns page for details on how to return your items.

My Order

If your delivery was being made using a tracked service, your dispatch email will give you the details of postage type. You can track and trace your email from the courier's website.

If your order was being delivered within the UK using a standard service, we would ask that you allow 7 days from the date of dispatch for your order to arrive. If 7 days have passed please contact us for an update.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery. Some items also come from the supplier first and these are clearly marked on each product page.

Direct Email

Please check that you have entered your email address correctly. We can't reply if it is wrong!

In submitting this form, you will share your email address (plus name and telephone if provided) with us. We will only use this information to deal with your enquiry. Please refer to our Privacy Policy for more detail.

Postal Address
Singletrack Bikes
2-24 Mill Street
01592 724466
Opening Times
Please Note: The phone lines are currently closed due to an extremely high volume of enquiries. Please email and we'll get back to you usually that evening or the following day.

Thank you for your patience during these difficult times. Stay positive and look after yourselves! :)

9:30am - 5:00pm Tuesday
9:30am - 5:00pm Wednesday
9:30am - 5:00pm Thursday
9:30am - 5:00pm Friday
10:00am - 3:00pm Saturday
Closed Sunday
Closed Monday

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