UPDATE: As per government guidelines we are still open and despatching orders. Stay positive and healthy! :)

Contact Us

Got a question? Before filling in the form below or calling, you may find the answer to your query below.

Order tracking

You can track the status of your order with us using the link in your order confirmation email. If you have any concerns about the delivery time being later than originally quoted please get in touch.

Returns & Warranty

If you are sending an item back to swap for another size, it may be better to reorder the size you require and return the original item for a refund, as this way it will be much faster and won't go out of stock while waiting on your return being processed.

If you need to return an item to us for any reason there is no need to contact us first. Please see our returns page for details on how to return your items.

My Order

If your delivery was being made using a tracked service, your dispatch email will give you the details of postage type. You can track and trace your email from the courier's website.

If your order was being delivered within the UK using a standard service, we would ask that you allow 7 days from the date of dispatch for your order to arrive. If 7 days have passed please contact us for an update.

We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may not arrive together in one delivery. Some items also come from the supplier first and these are clearly marked on each product page.

Direct Email

Please check that you have entered your email address correctly. We can't reply if it is wrong!

In submitting this form, you will share your email address (plus name and telephone if provided) with us. We will only use this information to deal with your enquiry. Please refer to our Privacy Policy for more detail.

Postal Address
Singletrack Bikes
6/31 Allan Crescent
KY11 4HE
01383 733219
Opening Times
Due to the global Covid-19 issue and the UK being in lockdown I have had to temporarily reduce the shop hours to cover child care. If you want to make a visit to the shop for a cycle service or repair please contact us first to arrange an appointment. Thank you for your patience during these difficult times. Stay positive and look after yourselves! :)

9:00am - 5:00pm Tuesday
9:00am - 5:00pm Wednesday
Closed Thursday
9:00am - 5:00pm Friday
10:00am - 3:00pm Saturday
Closed Sunday
Closed Monday

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